01
Ask at the right time
Trigger the request when the job is genuinely finished and the customer has experienced the service.
Review requests
Ask every customer. Let the work speak
Send a simple, consistent review request after the job. No five-star promises, no incentives and no sending unhappy customers down a different path.
Video walkthrough
Show the fair request from start to finish
Add your walkthrough here: mark the treatment or inspection complete, send the request, show the customer’s review options and monitor the response.
Your video goes here
Review request walkthrough16:9 space ready for your policy-conscious demo.Consistent requests beat awkward chasing
A repeatable process sends the same fair request after every completed job, without staff deciding who “looks happy enough”.
02
Use one fair path
Every customer receives the same neutral request and access to the same review destination.
03
Keep replies organised
Track what was sent, avoid repeatedly asking the same person and respond professionally.
The workflow
No review gating. No rating tricks
The system helps you ask consistently. It does not filter customers by sentiment or try to control what they say.
The treatment or inspection is marked complete
A team member starts the request, or an agreed completed-service event triggers it.
A neutral request is sent
The message asks for an honest review and clearly identifies your business.
The customer chooses what to write
They reach the same public review option regardless of how they may rate the job.
Built for genuine feedback
A cleaner way to request reviews
Google allows businesses to encourage genuine reviews, but prohibits incentives, discouraging negative reviews and selectively asking only for positive ones.
Ask genuine customers without selecting by expected rating
Use neutral wording. Never “leave us five stars”
Do not offer discounts, prizes or gifts for reviews
Offer private support without hiding the public review option
Fair questions
Honest reviews, asked for properly
The aim is a reliable request process, not control over the rating.
Do you promise five-star reviews?
No. Customers decide whether to review and what rating to leave. We help you ask consistently and professionally.
What if a customer had a poor experience?
They are not diverted or blocked from the public review option. Your team can also invite direct feedback so the service issue can be handled.
Can we ask past customers?
Potentially, where the contact and messaging are appropriate and compliant. We review the list and campaign approach before anything is sent.
Make asking part of finishing every treatment
We’ll show you a fair request flow without five-star gimmicks.