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Automatic customer reminders
The included system sends agreed reminders when recurring service work is due, helping bring customers back at the right time.
Customer reminders
Bring customers back at the right time
Automatic customer reminders are included in the monthly system. We agree the timing and wording for recurring work, then route replies back to your team.
Useful timing beats relying on memory
Recurring reminders follow the work you have already completed, so the message arrives when the next service is genuinely due.
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Agreed timing and wording
We map the repeat work, agree when the reminder should go out and keep the message clear and relevant.
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Route replies into the inbox
Responses land in the inbox so a real person can answer questions and confirm scope.
Included customer reminders
Choose the trigger. Agree the message. Keep it current
The reminder workflow is built around repeat work that is already part of your business.
Map the repeat work
We identify which completed services can reasonably lead to another visit and record the due timing.
Agree the timing and wording
You approve when the reminder goes out, who it comes from and what the customer is asked to do next.
Monitor replies and opt-outs
Replies return to the inbox, and opt-out requests are made visible and handled reliably.
Australia’s Spam Act
Relevant reminders still need clear rules
Commercial email and SMS generally require consent, accurate sender identification and an easy, functional unsubscribe. The business authorising the message remains responsible, even when a provider sends it.
Use an agreed service trigger and keep the timing relevant
Confirm the customer is eligible before a reminder is sent
Identify the business and include current contact details
Make opt-out clear, functional and action it within five working days
Keep the unsubscribe facility working for at least 30 days
This is general implementation information, not legal advice. Your business should obtain advice for its circumstances.
Fair questions
The reminder should match the job
Automatic reminders use the timing and eligibility rules we agree with you before launch.
Which jobs can trigger a reminder?
Recurring work with a sensible due date is the clearest fit. We map the services and timing with you before anything is automated.
How often do reminders go out?
That depends on the service. The timing is agreed for each workflow so customers are not contacted more often than the work requires.
What happens when someone replies STOP?
They are suppressed from future marketing and the request must be honoured within the required timeframe. We design the workflow to make that visible and reliable.
Set up automatic customer reminders
We’ll map the recurring work, timing and replies around the way your business already operates.