01
Confirm the enquiry
A confirmation states that the form or message arrived and explains what happens next.
Automated follow-up
Follow up while the job is still fresh
A new enquiry gets a prompt acknowledgement, the next useful question and a clear path forward. You step in with the context instead of starting from scratch hours later.
Automatic for the basics. Human where it matters
The automation handles acknowledgement and agreed questions. Pricing, advice and promises stay with your team.
02
Collect missing details
Ask for the suburb, photos, access or job information that makes the first real reply useful.
03
Keep quiet leads visible
Agreed reminders can bring an unfinished enquiry back to the top without your team relying on memory.
The sequence
Built around your actual quoting process
An urgent callout and a planned quote should not ask the same questions.
The customer raises their hand
A website form, chat or connected message creates the contact and records where it came from.
The system handles the basics
Your approved acknowledgement and questions go out through the agreed channel.
Your team takes over
The conversation, source and answers are waiting in one thread when someone is ready to quote.
Sensible messaging
Service first, promotion only with permission
Enquiry confirmations should be relevant to what the person asked for. Promotional follow-ups need the right consent and an easy way to opt out.
Messages identify the business clearly
Sequences stop when a person replies or opts out
Marketing messages use consent and a working unsubscribe
We configure the workflow with you; your business remains responsible for its messages and compliance.
Fair questions
Automation should know when to stop
The point is a better handover, not an endless stream of messages.
Can I approve every message first?
Yes. We map the triggers and wording with you before the sequence is switched on.
What happens when someone replies?
The conversation can pause the automatic sequence and notify the right person to take over.
Is this the same as missed call text back?
They work together, but automated follow-up also covers website forms, chat and other connected enquiry sources.
Reply without living on your phone
We’ll map the opening steps of a real home service enquiry.